{"created":"2023-05-18T10:25:02.892358+00:00","id":724,"links":{},"metadata":{"_buckets":{"deposit":"892a1f01-7f9a-4b5e-8b22-1fbfb85a4eb0"},"_deposit":{"created_by":7,"id":"724","owners":[7],"pid":{"revision_id":0,"type":"depid","value":"724"},"status":"published"},"_oai":{"id":"oai:togaku.repo.nii.ac.jp:00000724","sets":["1:5:92"]},"author_link":["34","534","35","535"],"control_number":"724","item_10002_biblio_info_7":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicIssueDates":{"bibliographicIssueDate":"2020-02-28","bibliographicIssueDateType":"Issued"},"bibliographicPageEnd":"93","bibliographicPageStart":"69","bibliographicVolumeNumber":"28","bibliographic_titles":[{"bibliographic_title":"東洋学園大学紀要"},{"bibliographic_title":"Bulletin of Toyo Gakuen University"}]}]},"item_10002_description_5":{"attribute_name":"抄録","attribute_value_mlt":[{"subitem_description":"本研究は，サービス品質と顧客満足度を中心概念として，観光地ホテルの顧客満足に影響を及ぼす要因を明らかにすることを目的としている。顧客満足とサービス・マネジメントに関する広範な文献をサーベイした上で，主に「SERVQUAL」とCSI（Customer Satisfaction Index）のフレームワークに基づいて，７つの仮説を提示した。仮説検証を行うために，中国海南省のホテル宿泊客宛に，アンケート調査を実施し，285 の有効回答が得られた。これらの回答に対して，一次集計及び統計分析を行った結果，①観光客の「来訪形態」，②観光客の「収入水準」，③「従業員の観光案内の能力」，④「観光地情報の提供」，⑤「個人観光客向けのホテル外有料サービスの提供」，⑥「連携サービスの経験」という６つの要素は観光地ホテルの顧客満足に影響を及ぼすことが確認できた。一方で，観光地ホテルの顧客満足は「顧客ロイヤルティ」と有意な相関関係が確認できなかった。本研究の成果は，サービス・マネジメントの分野において学術的貢献を果たしたと同時に，観光地ホテルのサービス品質の向上や観光地地域の振興に効果的な施策も示唆した。","subitem_description_type":"Abstract"}]},"item_10002_publisher_8":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"東洋学園大学","subitem_publisher_language":"ja"}]},"item_10002_source_id_9":{"attribute_name":"ISSN","attribute_value_mlt":[{"subitem_source_identifier":"09196110","subitem_source_identifier_type":"ISSN"}]},"item_10002_version_type_20":{"attribute_name":"著者版フラグ","attribute_value_mlt":[{"subitem_version_type":"VoR"}]},"item_creator":{"attribute_name":"著者","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"李, 新建","creatorNameLang":"ja"},{"creatorName":"リ, シンケン","creatorNameLang":"ja-Kana"}],"nameIdentifiers":[{},{}]},{"creatorNames":[{"creatorName":"劉, 思楊","creatorNameLang":"ja"},{"creatorName":"リュウ, シヨウ","creatorNameLang":"ja-Kana"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"Li, Xinjian","creatorNameLang":"en"}],"nameIdentifiers":[{}]},{"creatorNames":[{"creatorName":"Liu, Siyang","creatorNameLang":"en"}],"nameIdentifiers":[{}]}]},"item_files":{"attribute_name":"ファイル情報","attribute_type":"file","attribute_value_mlt":[{"accessrole":"open_login","displaytype":"detail","filename":"TGDK20200305.pdf","filesize":[{"value":"3.9 MB"}],"format":"application/pdf","license_note":"Copyright(c) 2011 by Toyo Gakuen University","licensetype":"license_note","mimetype":"application/pdf","url":{"label":"中国海南省ホテル業の顧客満足に関する実証研究 : SERVQUALとCSIのモデルに基づいて","url":"https://togaku.repo.nii.ac.jp/record/724/files/TGDK20200305.pdf"},"version_id":"a8a15eb0-52a6-40fa-a9eb-29e9bd86f52b"}]},"item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_title":"中国海南省ホテル業の顧客満足に関する実証研究 : SERVQUALとCSIのモデルに基づいて","item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"中国海南省ホテル業の顧客満足に関する実証研究 : SERVQUALとCSIのモデルに基づいて","subitem_title_language":"ja"},{"subitem_title":"An Empirical Study on the Customer Satisfaction of Hainan Province Tourists of China : Based on the SERVQUAL and CSI Models","subitem_title_language":"en"}]},"item_type_id":"10002","owner":"7","path":["92"],"pubdate":{"attribute_name":"PubDate","attribute_value":"2020-03-04"},"publish_date":"2020-03-04","publish_status":"0","recid":"724","relation_version_is_last":true,"title":["中国海南省ホテル業の顧客満足に関する実証研究 : SERVQUALとCSIのモデルに基づいて"],"weko_creator_id":"7","weko_shared_id":-1},"updated":"2023-06-22T09:13:14.983355+00:00"}